At VB Easy,
Effective Date: July 1, 2017
Last Updated: April 13, 2025
we are committed to providing quality consulting services and customer satisfaction. This policy outlines the terms under which you may cancel a service or request a refund.
1. Service Cancellation
1.1 Voluntary Cancellation by Customer
Customers may request the cancellation of any uninitiated or upcoming services. Cancellation requests must be made via:
Email: support@vbeasy.com
Phone: +91-93138 45200
1.2 Prepaid/Upcoming Services
A full refund is available if the request is made within 7 calendar days of payment and before the service has commenced.
1.3 Services Already Initiated
For services that are already underway:
A pro-rata refund may be issued based on the unutilized portion of the work.
If a substantial part of the service is delivered, no refund may apply.
1.4 Custom Projects or One-Time Deliverables
Custom/consulting solutions involving substantial time and effort may not be eligible for cancellation once development or implementation has begun.
2. Refund Eligibility
Refunds are applicable only under the following conditions:
Duplicate payment.
Service not rendered due to technical or internal failure.
Ineligible or accidental purchases reported within 7 days.
Refunds are not applicable in the following cases:
Dissatisfaction based on subjective expectations after service delivery.
Delay in project timelines due to client-side dependencies or lack of input.
Refunds may be issued under the following conditions:
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If you were charged more than once for the same service.
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Non-Delivery of Service: If VB Easy fails to initiate the service due to internal issues.
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Technical Failures: If a system error prevented access or usage.
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Accidental Purchases: Reported within 7 calendar days and where no service delivery has occurred.
3. Refund Process
Once a refund is approved:
It will be processed within 5-7 business days.
Refunds will be issued to the original payment method used during the transaction.
4. Contact Information
For cancellations or refund requests, contact us:
📧 Email: support@vbeasy.com
📞 Phone: +91-93138 45200
🌐 Website: www.vbeasy.com/contact-us
5. Modifications
VB Easy reserves the right to amend this policy at any time. Changes will be posted on this page and take effect immediately.